Sean Groom

About Me

With over 15 years of experience in owning and managing company-wide IT projects and operations, I bring a deep understanding of both technical and business needs. I excel at communicating complex technical concepts to non-technical stakeholders, ensuring alignment with organizational goals. Known for being approachable, personable, and easy to collaborate with, I am a confident leader and a valuable team player. My keen attention to detail and strong troubleshooting skills drive successful project outcomes. As a technology enthusiast committed to continuous learning, I stay at the forefront of industry developments, consistently advancing my skills to deliver innovative solutions.

Lead and manage a cross-functional team overseeing critical areas such as server and network infrastructure, cloud identity and access management, security monitoring and incident remediation, enterprise application administration, technical documentation, and IT project portfolio management. Ensure seamless integration and optimal performance across all systems, while driving innovation and efficiency in line with organizational goals
Designing and implementing network infrastructure for the company’s new headquarters, ensuring robust, scalable, and secure connectivity.
Managing the Okta platform to streamline identity and access management for internal employees and public website users, implementing SSO for cloud applications.
Providing guidance and mentorship to IT teams on best practices for incident and release management, fostering a culture of continuous improvement.
Overseeing Amazon AWS environments, including resource management, security, and cost optimization to support business operations.
Facilitating Agile methodologies by organizing team workloads into effective monthly sprints, driving productivity and alignment with project goals.

Administered Microsoft cloud infrastructure, including Azure virtual machines, cloud networking, VPN, Azure Active Directory, Exchange, and Microsoft 365 licensing, ensuring secure and efficient operations.
Managed on-premises Cisco network infrastructure, encompassing firewalls, VPN, switches, wireless controllers, and access points, to maintain robust and reliable network connectivity.
Designed and deployed IT infrastructure for multiple new office locations in California and North Carolina, ensuring seamless integration and scalability.
Served as the Okta cloud identity administrator, managing identity and access for internal employees to ensure secure and streamlined user experiences.
Implemented critical system monitoring and alerting using Splunk and LogicMonitor, enhancing visibility and responsiveness to potential issues.

Responsible for planning, implementing and managing company-wide IT projects and operations.
Hire, mentor and manage help desk team members.
Implemented monitoring system to reduce outages and improve incident response times.
Migrated websites from shared hosting to AWS to improve availability and management.
Leveraged AWS S3 storage to automate data archiving and reduce complexity.
Managed large projects affecting the entire company including building relocation, several phone system transitions, and migration to Microsoft 365 services.